Códigos

At the center of everything we do are our clients: pregnant women and their families. We love to pamper our customers. We strive for everyone that comes to Little Bellies to leave smiling.

Behaviors that make the code visible

1. We strive to communicate using active listening and empathic words, such as “we understand, we care, we will do everything we can, we appreciate, etc”.

2. When someone from our team is feeling sick or unwell, we alleviate their workload by reprioritizing tasks. We support them and follow up on how their situation evolves.

3. Whenever there’s a negative experience, whether with a client or the team, we use the pre-established feedback and checking guidelines to guarantee we take timely and adequate measures.

4. We allow for reimbursements and “come back for free” whenever there’s a miscarriage or the client has a negative experience.

5. We take care of our clients with a holistic approach, taking care of every step of their journey and their unique experiences with us.

Behaviors that make the code invisible

1. We demand 100% activities completion to a member of the team who is feeling sick or unwell.

2. We ignore negative experiences, we don’t report them and we don’t take timely steps according to feedback and checking guidelines.

3. We do not pay attention to details and ignore risk signs on the pregnancy.

4. We allow walk-ins in spite of having a full schedule or the client not complying with health and safety policies.

5. We fail to provide our team with the necessary tools to do their job.

We are a family-owned business, and we are in the business of welcoming new families. We know what a good family dynamic looks like, and we look to work as one: we respect and trust each other and help out in what we can.

Behaviors that make the code visible

1. We communicate and listen to everyone’s ideas and opinions, attentively and kindly.

2. We take initiative, are proactive working towards common goals and we assign roles according to our guidelines and responsibilities.

3. We encourage each other to keep doing our best and congratulate each other whenever someone goes the extra mile.

4. We know each member of our team is unique and has a personal life. We care about their overall health and success, beyond their roles in the company.

5. We put the work environment as a top priority.

6. We establish priorities acknowledging processes can always be perfected and avoid setting impossible standards that lead to burn out.

Behaviors that make the code invisible

1. We do not listen or do not keep an open mind to make room for new suggestions or concerns.

2. We treat all clients the same and do not consider their specific needs.

3. We do not celebrate each person’s special moments or achievements, from birthdays to anniversaries to initiatives to make the team better.

4. We are careless or reactive when we feel pressure.

5. We punish efficiency and reward inefficiency by overloading those who continuously try to do their best while allowing others to not be responsible or have much less workload because we know they are not as committed or responsible.

Like parents who seek the best for their children, we seek for the best for our people. We are always looking for ways to improve our service.

Behaviors that make the code visible

1. We always follow our feedback guidelines.

2. We continuously invest on improving our work tools to improve and reduce workloads.

3. We strive to innovate and make a difference in the market.

4. We care about improving our clients' reviews by providing a genuinely better and more valuable experience.

5. We support and counsel all new franchises to help them succeed.

6. We develop new, brand-focused products to make sure our clients' experiences are as unique as each of them.

7. Good performance is our priority, but we understand mistakes can happen and, when they do, we follow up and take all necessary steps to prevent our values from being blocked.

Behaviors that make the code invisible

1. We ignore feedback, allowing bad reviews to prevent us from reaching new clients and to reach our Big Hairy Audacious Goal.

2. We focus only on profit or company’s growth, and do not try to create or obtain better tools to do our job.

3. We make rash decisions and conform with the norm.

4. We leave our team alone or let mistakes pass by, as well as behaviors that do not meet our values, for fear of losing necessary staff.

5. We conform with providing ordinary experiences.

We want our spas to become an experience. We work everyday for women and their families to feel that they have entered paradise for their pregnancy, a place where they live unforgettable moments that become part of their story. Every detail, from the music, the air, the way we treat them, should make them feel pampered and safe.

Behaviors that make the code visible

1. We provide a unique experience, not available anywhere else in the U.S.A.

2. We follow guidelines to make sure we do not miss anything that may make our client’s experiences anything but exceptional.

3. We create unique mementos for every client, such as personalized videos, photos and messages and give them away in a timely manner.

4. We provide our clients with information about what they can expect during their visit.

5. We always follow up on negative reviews and try to improve the client’s experience or perception by going the extra mile.

6. We consider our team’s experience at Little Bellies to be as important as our clients’.

Behaviors that make the code invisible

1. We fail to welcome each client timely or allow for overload to diminish our attention to details.

2. We do not send our clients pertinent information regarding what to expect during their visit.

3. We do not take care of negative reviews.

4. We do not care or support each member of our team, making them feel part of a large, caring family.

5. We are careless, cold or lack empathy when we work with our clients.